Refund policy

NO RETURNS NO REFUNDS

 Returns are processed within 5-7 business days after your item(s) are delivered to us. You will be notified via email to the address listed on your account.

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Customers must purchase insurance on their returns, otherwise we are not liable for their missing return packages.
  • All returns must include an order packing slip or return invoice that clearly indicates which items are being returned. Please include your contact number. If this is not filled out correctly, your return may experience processing delays.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • Return drop-offs are not accepted at our warehouse.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

International Order
Shipping Cost does not include custom fees.

*We are not responsible for any International Custom Fees.

Lost Package
We are not liable for any lost packages. If you purchased Route insurance, please contact them directly.


Exchange Policy
Due to the rate at which items sell out, we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead.

How to Return Items

  • SSR offers free shipping on most orders so we do not cover return shipping.
  • If (and only if) it is a defective merchandise, we will send you a return shipping label.
  • We do not provide return labels if items don't fit.
  • Customer must purchase insurance on their returns, otherwise we are not liable for their missing return packages.

Sale Items

  • Orders for Final Sale items are final and cannot be returned or exchanged.
  • Final Sale items include purchases made by store credit.

Under Final Sales

No credit, no refund, or exchanges will be issued since this is the FINAL SALE.